Patient Information
Many medical imaging scans require no preparation at all. To ensure the best quality images and accurate results, please follow the relevant preparation instructions for the following scan types:
Abdominal Ultrasound:
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Please fast for at least 6 hours before your appointment (this includes smoking)
Pelvic, Renal and Obstetric Ultrasound (up to 28 weeks):
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A full bladder is required for optimal imaging. Please drink between 500mL - 1L of fluid and finish this 45 minutes before your appointment.
Bone Density Scan:
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Wear loose-fitting, comfortable clothing.
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Avoid metal or plastic buttons, zippers, or accessories that may interfere with the results.
CT Scan with Contrast:
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Fasting for at least 4 hours before your appointment is necessary.
MRI Scan:
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Please remove all metal objects, jewellry, watches, and accessories before your scan, as metal can interfere with the imaging.
You will be fully informed of any preparation that you need to follow at the time of booking your scan. If you have any questions or concerns about your preparation, please discuss with one of our friendly reception staff.
Patients holding a current Pension Card, Health Care Card or Commonwealth Seniors Health Care Card will be bulk billed for all Medicare rebatable scans (with the exception of some obstetric scans).
Private Patients:
We ask that full payment of your account is made at the time of your examination whenever possible. If this is not feasible, please speak with our staff before your scan to discuss alternative arrangements.
Payments can be made using cash, EFTPOS, or credit card. Please feel free to call our reception staff and request a quote when booking your appointment.
Your privacy and the security of your personal information are important to us. This privacy policy explains how we collect, use, access, and protect your personal information, specifically in relation to your medical records and reports.
1. Collection of Personal Patient Information
We may collect personal information such as your name, contact details, date of birth, medical history, and relevant health information when you register for our services, request appointments, or submit inquiries.
2. Use of Collected Personal Information
Your personal information is used solely for providing you with radiology services, managing appointments, preparing medical reports, and communicating with you regarding your care. We may also use your information for quality assurance, training, and compliance purposes.
3. Accessing Personal Information
Your personal information is accessible only to authorized staff members involved in your care and administrative operations. We employ strict access controls and security measures to prevent unauthorized access or disclosure.
4. Patient Access to Reports
You have the right to access your radiology reports and medical records. Requests for access can be made through our designated contact channels, and we will process your request promptly, respecting your privacy rights and applicable laws.
5. Staff Access to Medical Records
Only authorized staff members involved in your care or required for administrative purposes have access to your medical records. All staff members are bound by confidentiality agreements and data protection policies.
6. Confidential Waste
All confidential waste, including paper documents, discarded reports, and other sensitive materials, is securely disposed of in accordance with privacy standards. We use approved methods such as secure document destruction bins to ensure your information remains confidential.
7. Your Rights
You have the right to request access to your personal information, request corrections, or withdraw consent where applicable. To exercise these rights or for any privacy-related questions, please contact our privacy officer at [contact details].